The strict McDonald’s burger rule employees aren't allowed to break
Ella Scott
Featured Image Credit: Jakub Porzycki/NurPhoto via Getty Images
You may not be aware, but anyone who is employed by McDonald’s is allegedly required to abide by a strict set of rules to ensure golden customer service experience.
Today (14 July), the home of the iconic Golden Arches shared its new midsummer menu, featuring the return of a fan-favourite McFlurry flavour that hasn’t been seen since its discontinuation in 2009.
The sweet treats are coupled with a new beverage duo: a candy floss-flavoured frappé and a Green Apple x Sprite Zero, both of which join the limited-edition vanilla matcha frappé and the Raspberry x Sprite Zero.
Elsewhere, fans can get their hands on burgers, including a Big Arch with Bacon and hot honey versions of the McCrispy and the iconic McMuffin stack with egg and sausage.
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Those slinging out the new McDonald’s menu are apparently expected to follow rigid regulations when it comes to serving customers, including denying anyone who attempts to walk through a restaurant’s drive-thru.
According to Tasting Table, this is due to safety concerns, as there are usually no pavements or safe areas for fast-food fans to stand whilst workers make and bag up their takeaway.
Staff should also be open to working on holidays - including Christmas Day, Boxing Day, and the Fourth of July - and be able to abstain from gossiping with one another, as per the McDonald’s Global Statement of Principles Against Discrimination, Harassment, and Retaliation.
Another strict rule jobholders must abide by is building burgers in the same manner every time.
When it comes to the iconic McDonald’s Big Mac, customers know what they’re getting: two 100 percent beef patties, sandwiched in a toasted sesame seed bun with toppings including fresh shredded lettuce, finely chopped onion, dill pickle slices, a slice of American cheese, and a squirt of signature Big Mac sauce.
But what you may not know is that employees of the fast-food titan have to assemble the Big Mac in the exact same way, every single time.
Tasting Table claims that staff have to place cheese on the bottom of the bun, and make sure that pickles are squished in the middle of the juicy moresel.
Meanwhile, for the McDouble (the United States version of the British Double Cheeseburger, but with one slice of cheese), the cheese must always be placed between the two beef burgers so that it melts.
The publication claims that in some stores, managers will do random spot checks to ensure burgers are being assembled in the right order to keep customers happy.
And apparently, McDonald’s fans can actually tell the difference.
Replying to a Reddit thread which asked ‘Does it actually matter what order you put the ingredients on the Big Mac’, one social media user said: “Someone got their sauce below the patty in the drive-thru whilst I was working in the front area.
“The customer came in and THREW it at my face in front of my manager because we made the burger incorrectly. That made my shift.”
FOODbible has contacted McDonald’s for comment.
Following the FIFA World Cup Squishmallows partnership, McDonald’s will welcome BT21 characters into Happy Meals from today (14 July).
There will be eight cute toys, designed by K-pop supergroup BTS, and two accessories to collect, with each box featuring a QR code allowing customers’ ‘inner artist to flow alongside their favourite characters as they create different tracks and bring their performance to life’.
“Head to your nearest McDonald’s starting July 14 and let BT21 bring the universe together—one beat, dance move and Happy Meal at a time!,” the brand added.
Fans have been having their say, with one taking to X to write: “Pick me up one of each @McDonalds.”
“Can't wait to add to my collection,” a second commented.
A third typed: “Can't wait, please make it available in India as well.”
“My store just received the display! They're so cute!! I'm so ready!!!!,” added someone else.